Refund and Returns Policy

Last updated: August 29, 2026

We want you to be satisfied with your UV Print Co order. Because many of our products are personalized or made to order, return eligibility depends on the type of product and the reason for the request.

Personalized and Made-to-Order Products

Personalized, customized, and made-to-order products are final sale and cannot be returned or exchanged because of a change of mind, an incorrect size or option selected by the customer, or an error in customer-submitted information. This includes spelling, names, dates, images, colors, and other personalization approved or supplied by the customer.

If we made the product incorrectly, or if it arrives defective or damaged, please follow the instructions below so we can review the issue and provide an appropriate resolution.

Non-Personalized Products

Unused, non-personalized products may be returned within 14 days after delivery. Items must be in their original condition and packaging. Return authorization is required before mailing anything back.

Damaged, Defective, or Incorrect Orders

Contact us within 7 days after delivery at MrDon@UVPrintCo.com. Include your order number, a description of the problem, and clear photographs of the product, shipping box or mailer, packaging materials, and shipping label. Keep all packaging until the claim is resolved.

After review, we may offer a replacement, repair, store credit, or refund, depending on the circumstances. We may require the item to be returned before issuing a refund or replacement.

Cancellations

Contact us as soon as possible if you need to cancel. An order may be cancelled only before design or production work begins. Once work has started, personalized and made-to-order items cannot be cancelled.

Return Shipping and Refunds

Customers are responsible for return shipping costs unless the return is caused by our error or an approved damage claim. Original shipping charges are non-refundable except when required by law or when the return results from our error. Please use a trackable shipping method; we are not responsible for returns lost in transit.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

Start a Return

Email MrDon@UVPrintCo.com with your order number and reason for the request. Do not mail a return until you receive return instructions.