Shipping, Damage & Loss Policy

Last updated: August 29, 2026

Order Processing

Many UV Print Co products are personalized or made to order. Production time is separate from carrier transit time and may vary by product, quantity, customization, and current workload. Any estimate shown on a product page or design approval is an estimate, not a guaranteed delivery date.

Shipping Rates and Delivery

Available shipping services and estimated rates are displayed at checkout using the shipping address, product weights, and available carrier services. Carrier delivery dates are estimates and may be affected by weather, holidays, service interruptions, or other events outside our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee changes after production or shipment, and additional shipping charges may apply when a package is returned or redirected because of an incorrect address.

Tracking and Delays

When tracking is available, it will be provided after shipment. Tracking scans may take time to update. Carrier delays do not automatically qualify an order for a refund.

Packages Marked Delivered

If tracking shows delivered but the package cannot be located, check the delivery location, household members, neighbors, building management, and the local carrier office. Please allow two business days because carriers sometimes scan packages before final delivery. Then contact us at MrDon@UVPrintCo.com with your order number and the steps already taken.

Lost Packages

If tracking stops updating or the carrier confirms a package is lost, contact us promptly. We will review the tracking information and may open a carrier claim. Refunds, replacements, or reshipments for lost packages are considered after the carrier investigation and may require customer cooperation and documentation.

Damaged Packages

Report shipping damage within 7 days after delivery. Email MrDon@UVPrintCo.com with your order number and clear photographs of the damaged product, exterior shipping box or mailer, interior packaging, and shipping label. Keep the product and all packaging until the claim is resolved.

Without the requested photographs or documentation, we may be unable to obtain carrier reimbursement or approve a replacement or refund. Approved resolutions may include replacement, repair, store credit, or refund, depending on the circumstances.

Contact

For shipping questions, email MrDon@UVPrintCo.com.